My Planned Care

Accessibility Statement

This accessibility statement applies to www.myplannedcare.nhs.uk.

We want as many people as possible to be able to use this website. This means you should be able to: 

  • Change colours, contrast levels and fonts using browser functionality
  • Zoom in up to 400 per cent without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

1. Current status

We know some parts of this website are not fully accessible: 

  • Some PDFs do not contain document titles or page headers.

2. Feedback

If you need Guidance Document information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the Trust you are under the care of.

Enforcement procedure

If you contact us with a complaint, and you are not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”).

3.Technical information about this website’s accessibility

NHS England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

4. Non-accessible content

The content that is not accessible is listed below together with an explanation.

Non-compliance with the accessibility regulations

PDF – Documents have no title

  • A document should state the topic of the document. Screen reader users use the title to identify the document topic.
  • The sections in a document should be divided into logical sections using headings. Text in a large font or in bold is not in itself a heading in the underlying structure. For user agents such as screen readers to render content properly for a user, the underlaying tagging of headers is important.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We do have plans to remove or replace some of the PDFs with more accessible content alternatives.

Live video

The accessibility regulations do not require us to fix videos published before 23 September 2020.

5. What we’re doing to improve accessibility

We have published tools and guidance on accessibility in the NHS Digital service manual based on extensive testing. The service manual helps our teams build products and services to meet the same accessibility standards.

We are making sure that accessibility issues highlighted in this statement are being prioritised and fixed where possible.

6. Preparation of this accessibility statement

This statement was prepared on 17/01/2022.

It was last reviewed on 17/01/2022 by NHS North of England Commissioning Support Unit, evaluated against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1.

This website’s accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.

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